Returns & Exchanges

At Nowa, we want you to feel confident in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. Whether the fit isn't right or you've changed your mind, our team is dedicated to making your exchange or refund process as effortless as your style.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and attach the pre-paid shipping label provided via our portal.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we will notify you as soon as your return arrives at our warehouse.

• 4.
  Receive Refund or Exchange

  Once inspected, your refund will be processed to your original payment method, or your new exchange items will be shipped out within 3-5 business days.